Who We Are

We are your guide to timely, fact-based insights and actionable solutions. We connect the dots between the research and your business objectives.

Who We Work With

Some of the most iconic brands in the world have trusted us since 1983 and we are proud to have clients that continue to work with us after 30 years of successful business together.

What We Do

We deliver on our promise. Our promise to provide the highest quality marketing research insights with a reliable team of industry experts that you can count on every step of the way.

How We Do It

We care about the quality of our deliverables. We care about the impact that our insights and solutions have on your organization. We care about our relationships with our clients and with each other.

Let’s Connect

We know that trust must be built between us over time. So, let’s get started.

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Careers

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At KS&R, we believe better understanding leads to better decisions. We know that our team members are our greatest asset and provide them with competitive salaries, excellent benefits, the flexibility to work remotely and an environment that supports growth and recognition.

Our most successful team members exhibit the following characteristics:

  • Self-starter, comfortable taking the initiative to move a project forward
  • Strong analytical skills and attention to detail
  • Quick-learner, eager to master new techniques and responsibilities
  • Experienced in PowerPoint, Excel, and SPSS
  • Able to prioritize workload across projects and clients
  • Strong interpersonal skills
  • Adaptable to change

Current Open Positions

Overview

KS&R’s Marketing Sciences Group (MSG) is seeking a solutions developer to lead exciting initiatives both for internal enhancement and spanning our diverse client portfolio. Core responsibilities include identifying improvement opportunity areas across the organization, selling the need for the solution to internal stakeholders, and executing both the development and implementation of the solution. These opportunities span across categories including process automation, BI tool maintenance and enhancement, code refactoring, natural language processing, package development, data collection and management, and extending software capabilities. These responsibilities will evolve with the position, keeping KS&R at the forefront of business analytics and innovation in support of fact-based decision-making. Candidates for this position should demonstrate a high degree of learning agility, the ability to work across teams, and be passionate about data driven decision making.

MSG is a team of data scientists and analysts that lead strategic initiatives company wide. As a member of MSG, you can expect a high level of collaboration, professional development opportunities through mentorship, ongoing trainings, and the flexibility to work with a variety of internal teams.

Responsibilities

  • Identify unmet needs through working directly with internal stakeholders
  • Develop solutions to enhance KS&R’s research capabilities
  • Gain support from internal stakeholders to ensure successful rollouts of solutions
  • Lead programming initiatives and develop code to implement new methods, enhancing internal processes through automation
  • Work collaboratively with various teams’ company-wide
  • Incorporate feedback (iteratively develop and re-design solutions)
  • Adapt to changing objectives as the direction of research evolves

Requirements

  • A master’s degree (Computer Science, Data Science, Mathematics, Statistics, etc.)
  • 5+ years’ experience in a relevant field
  • Expertise in R and Python with some experience in R Shiny
  • Experience with calling various cloud APIs
  • Working knowledge of basic data science
  • Comfort with big, open-ended projects with many workable solutions
  • Experience writing and maintaining clear documentation and examples
  • Strong time management and prioritization with the ability to work through a variety of concurrent projects
  • Collaborative mentality and ability to work with a variety of personalities and styles

Preferred Qualifications

  • Proven applications of NLP
  • Experience with building and maintaining R packages
  • Expertise building and maintaining R Shiny tools through R Studio Connect
  • Working knowledge of HTML and CSS
  • Experience working with databases and SQL
  • Experience working with Lighthouse Studio
  • Some experience with JavaScript
  • Some experience with SPSS

Please send cover letter and résumé to hr@ksrinc.com with the subject line containing the job title.

Overview

The Experience Designer is principally responsible for leading product / service innovation, mapping customer journeys, and creating new experiences. To accomplish these tasks, the Designer will work directly with the Project Manager and the client to understand, define, and document the overarching business objectives. The Experience Designer interacts with clients on a day-to-day basis.

Responsibilities

  • Develop and design plans and methodologies based on an understanding of our clients’ business objectives and goals
  • Create the learning plan and implement it (screeners and discussion guides), manage fieldwork (including recruitment and management of vendors / platforms such as dscout) and synthesize / identify systems-level patterns and frameworks
  • Recruit participants and lead insights discovery first-hand through interviews, intercepts, contextual observations, and other creative methods
  • Lead in-depth interviews, group sessions, and workshops via in-person and virtual engagement. Experience with Mural, Stormboard, etc. is a plus
  • Lead and collaborate in the synthesis process to create captivating outputs that identify unmet needs and articulate key insights. Connect insights to design actions by concepting / prototyping user-centered solutions across brand, digital, product, service, and systemic platforms
  • Communicate and tell stories using written text, visuals, and verbal communication, translating empathic findings into relevant and impactful design through a variety of formats (presentations, stories, videos, experiences, and exhibits). Graphic design experience is a plus
  • Facilitate collaborative planning sessions, regularly scheduled meetings, ideation sessions, presentations, and workshops
  • Manage client relationships by helping to craft new business proposals, and collaborate with account management staff to manage and extend client relationships to garner new business

Requirements

  • A master’s degree and / or 3+ years’ experience in a relevant field (design, experience design, etc.)
  • Proficient in Microsoft Office programs
  • Strong communication skills
  • Desire to learn and work with others
  • Independent thinker
  • Excellent organizational skills
  • High level of enthusiasm
  • Commitment to excellence

Please send cover letter and résumé to hr@ksrinc.com with the subject line containing the job title.

Overview

The Apprentice is an entry level position, starting at $18/hr, that enables the right candidate to learn and build tangible skills within a world-class market research and consulting environment, with exposure to work across our industry verticals.

Responsibilities

  • Survey testing / quality control
  • Analyze and interpret data
  • Participate in preparing PowerPoint reports
  • Conduct online searches on key topic areas as needed

Requirements

  • Bachelor’s Degree (mathematics, business, science or computer science preferred)
  • Ability to work in a team environment
  • Excellent communication, writing, and presentation skills
  • Numeric aptitude, including working knowledge of statistics
  • Proficiency in Microsoft Excel, PowerPoint, and Word
  • High level of enthusiasm, with the ability to thrive in a rapidly changing environment
  • Eagerness and ability to learn new skills quickly

Desired

  • Experience with market or survey research (whether in school or professional setting)
  • Aptitude and interest in learning programs such as SPSS, R Shiny, SQL, C#, Python, VB, Javascript, Power BI, SSRS, etc.

Please send cover letter and résumé to hr@ksrinc.com with the subject line containing the job title.

Overview

The Analyst holds an advanced degree or equivalent work experience with KS&R, another market research firm, or has other relevant corporate experience. This position typically works under the direction of an Associate, Insights Manager, or team leader depending on project size and / or complexity. Tasks and responsibilities may differ from time to time but will generally consist of the following:

Responsibilities

  • Under supervision, assist in drafting business proposals and / or support other team leaders in the development of proposals; basic research design skills, requesting bids from partners / vendors to use in proposals
  • Responsible for testing CATI and Online surveys / screeners for programming accuracy
  • Communicating project requirements to programming and data collection partners / vendors
  • Scheduling and coordinating internal / external resources (e.g., travel, use of other facilities for focus groups, IDIs, international partners, etc.)
  • Developing moderator guides and designing surveys
  • Training data collection partners on project-specific requirements
  • Conducting Qualitative IDIs and moderating focus groups, as appropriate
  • Monitoring data collection progress for qualitative and quantitative research; problem resolution with data collection
  • Assist with coding / recoding open ended questions and / or oversee work of others
  • Checking early findings for data / programming quality
  • Assisting in the creation of reporting formats and selecting methods for displaying data and findings
  • Creating “special runs” or running analysis in SPSS as appropriate
  • Assist in and oversee significance testing and data validity
  • Assist in report preparation, editing and development of final product under direct supervision, including coordinating inputs from Marketing Sciences
  • Interpreting findings and making actionable recommendations
  • Interaction with clients as required to meet project needs — may be a day to day contact in a relationship, fielding calls, requests, etc.
  • Use of SPSS, SQL and / or Visual Basic for statistical analysis

Requirements

  • Master’s degree or Bachelor’s degree with equivalent experience (preferably in business, mathematics, or sciences or social sciences)
  • Strong analytic and critical thinking skills
  • Strong written, oral, and communication skills
  • Able to work independently with minimal guidance on smaller projects
  • Displays team leadership skills by helping to mentor Assistants, Interns, etc.
  • Excellent organizational skills with particular focus on managing details
  • Academic or practical experience with Excel, PowerPoint, and SPSS / SAS preferred
  • Ability and willingness to travel

Please send cover letter and résumé to hr@ksrinc.com with the subject line containing the job title.

Overview

The Associate is principally responsible for interpreting data, formulating reports and making recommendations based upon the research findings. To accomplish these tasks, the Associate works directly with the client to understand, define and document the overarching business objectives. The Associate applies qualitative and / or quantitative techniques to interpret the data and produce substantiated recommendations. Associates interact with clients on a day-to-day basis on given engagements and demonstrate ability to build relationships with these clients. Associates oversee the work of Assistants / Analysts on specific tasks related to projects and mentors Assistants / Analysts to further their skill sets. Tasks and responsibilities may differ from time to time but will generally consist of the following:

Responsibilities

  • Communicating with clients to ensure execution of business objectives
  • Support and / or lead in the development of proposals
  • Formulating analysis plans and schedules
  • Oversee design and development of work products to ensure that quality and relevant data is collected in a timely fashion. Exercises independent judgment in managing tasks and work products
  • Overseeing the development of surveys and moderator guides to ensure they meet project objectives and analysis goals. Assistance in designing surveys / guides may be required
  • Working with team members to execute project specifications and deliver quality results
  • Conducting in-depth data analyses using traditional (descriptive analysis across sample groups) and advanced methods (correlation, regression, etc.)
  • Conducting High Level Qualitative IDIs and moderating focus groups, as appropriate
  • Authoring reports containing actionable recommendations
  • Assisting in the growth of Assistants and Analysts
  • Making presentations — answering questions authoritatively
  • Build relationships with end clients — handles ongoing relationships (i.e. might make recommendations for future projects or can provide guidance outside of individual project)
  • As necessary participation in HR process / selection of team members
  • Use of SPSS for special runs or SQL for data queries (on pre-existing databases) to assist in story building

Requirements

  • 3+ years of marketing research experience, with relevant education (Master’s degree preferred)
  • Strong analytic and critical thinking skills
  • Strong leadership skills
  • Strong client relationship building skills
  • Outstanding listening and communication skills, both written and oral
  • Proficient with Excel, PowerPoint, and SPSS
  • Excellent organizational skills
  • Ability and willingness to travel

Please send cover letter and résumé to hr@ksrinc.com with the subject line containing the job title.

Overview

Insights Managers take the lead or assist others in selecting the appropriate research methodology and supporting techniques to meet a defined business objective. They work directly with the client to develop the project schedule, define the research instrument (moderator’s guide, questionnaire, etc.), develop an analysis plan and coordinate all communications. Internally, Insights Managers coordinate company or partner resources ensuring the quality, timeliness and accuracy of deliverables. Upon completion, the Insights Manager reviews the collected data, authors reports and makes business-oriented recommendations to the client. Insights Managers may oversee one or more team members on project tasks, and may also have direct on-going supervisory responsibility of staff — delegating and coordinating multiple concurrent projects.

Insights Managers are expected to assist in achieving revenue and / or profitability objectives from new and existing accounts.

Responsibilities

  • Assumes overall responsibility for work product including report delivery
  • Deepening existing client relationships, generating incremental business
  • Prospecting and developing new client relationships
  • Consulting with clients on business issues and research design
  • Developing insightful proposals and delivering strategic sales presentations
  • Communicating with clients to understand and document the business objectives
  • Selecting the most appropriate research methodology and techniques
  • Designing qualitative and quantitative research plans
  • Developing and managing project schedules and budgets
  • Effectively communicate higher level assignments, project status and priorities to Associates (and remainder of team)
  • Managing and mentoring others — Identification of growth opportunities and career paths for direct reports
  • Escalation point for troubleshooting / problem resolution in relationships with IS / IT / INSITE / Support Staff / Partners / Vendors
  • As necessary participation in HR process / selection of team members
  • Use of SPSS for special runs or SQL for data queries (on pre-existing databases) to assist in story building
  • Makes independent judgments on data meaning and interpretation of business implications, oversees final report production and client presentation including making actionable recommendations
  • Making presentations — answering questions authoritatively

Requirements

  • 5+ years of marketing research experience, with relevant education (Master’s degree preferred)
  • Practical experience with a wide array of qualitative and quantitative research
  • Exceptional written and oral communication abilities
  • Strong leadership and client relationship skills
  • Strong analytic skills with experience in statistical modeling and analysis
  • Strong desire and ability to train and mentor team members
  • Proficient with Excel, PowerPoint, and SPSS
  • Excellent organizational skills
  • Ability and willingness to travel

Please send cover letter and résumé to hr@ksrinc.com with the subject line containing the job title.